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Shopping & Product fit
What sizes do you offer?
We specialize in plus-size fashion and offer sizes typically ranging from EU 36 to 56. Our collections are designed to fit and flatter curvy figures, not just resized from smaller patterns.
Hvordan finder jeg min størrelse?
You can find our general size guide here. Measure your bust, waist, and hips, and compare them to our chart to find your best fit. If you’re between sizes, we usually recommend choosing the smaller size for a fitted look and the larger size for comfort.
How does your clothing fit?
Most of our items are true to size, but fit can vary depending on the style and fabric.
GOZZIP designs styles with a little more comfort.
Do you use plus-size models?
Yes! We believe in showing how our clothing fits real curves. Our models wear sizes that reflect the average plus-size woman, so you can better imagine how the item will look on you.
Our GOZZIP model is always a size eu 46/48.
Betaling
When is the payment drawn?
Your payment is reserved on your bank account, but we will not draw the payment until we have shipped the order.
Payment is drawn when your order has been picked up by our shipping carrier.
Hvilke betalingsmetoder accepterer I?
We accept Visa, Mastercard, Klarna, MobilePay, and other secure payment options depending on your country.
Can I pay later (Klarna, AfterPay)?
Yes, we offer flexible payment options like Klarna’s “Pay Later” or “Slice It” — available at checkout where supported.
Shipping & Delivery
Hvor lang er leveringstiden?
Orders are usually delivered within 2–5 business days in Denmark and 4–10 business days for international shipping. You’ll receive a tracking link once your order has been dispatched.
Which shipping methods can I choose?
We offer shipping methods
- Home delivery
- Parcel shop
Kan jeg ændre forsendelsesmetoden?
You cannot change your shipping method after confirming and paying for your order.
To change your shipment, you will need to contact us to cancel your order and place a new one.
Kan jeg spore min bestilling?
If tracking is included in your chosen shipping method, we will send out a tracking number for your shipment.
Use this link to track your order:
Jeg har ikke modtaget min pakke, hvad kan jeg gøre?
If you have not received your package, please contact us and we will contact the local shipper of your parcel.
Kan jeg annullere min ordre?
Ja, du kan altid annullere din ordre, inden vi pakker den.
For at annullere din ordre skal du kontakte os, så vi kan annullere den for dig. Det er vigtigt, at du annullerer din ordre, før vi sender den fra vores lager.
Kan jeg ændre en ordre, efter den er afgivet?
No, you cannot change your order after it has been placed.
We can offer to cancel your order, so you can place it again. Please contact us regarding this request.
Returns and Exchanges
Kan jeg bytte en vare til en anden størrelse?
To exchange for a different size, we recommend that you return your order and place a new order for the item in your preferred size.
Jeg ønsker at returnere min onlinebestilling, men jeg ønsker ikke at benytte jeres returservice. Er det i orden?
Yes, it is okay to use a different return service. By using a different return service, we are not responsible for your return package.
Choosing a different return service:
It is important that your return package is shipped directly to our warehouse address and not to any parcel shops or pickup points. We will not pick up the package if the shipment is sent to any parcel shops.
Please return your shipment to this address:
SANDGAARD A/S
Orionvej 2D
7430 Ikast
Denmark
Jeg har modtaget den forkerte vare / eller en vare mangler. Hvad skal jeg gøre?
Please contact us and we will find a solution for any missing/wrong items.
Jeg har ikke modtaget min bestilling, hvad skal jeg gøre?
If you have not received your package, please contact us and we will try to track your package.
Hvor lang tid går der, før jeg modtager min refusion?
Once we have checked your return shipment and confirmed it is in mint condition, we will issue a refund immediately.
Depending on your bank, it may take 1-5 business days for the refund to appear in your bank account.
Hvordan ved jeg, om Sandgaard har modtaget min returpakke?
We highly recommend that you include tracking with your return shipment so that you can see when it arrives at our warehouse.
Processing returned shipments can take 1-2 business days.