Terms and conditions

OUR TERMS AND CONDITIONS

 

GOZZIP

 

 

1.                        ABOUT US

1.1.                   The website https://gozzipwoman.dk/ is owned and operated by GOZZIP ("GOZZIP" or "Us").

1.2.                   You can contact us by phone at 70702284 or by email at send@gozzipwoman.dk if you have any questions for us.

2.                        OUR TERMS AND CONDITIONS

2.1.                   Our terms and conditions ("Terms and Conditions") apply to our delivery of our goods to you when you order/purchase an item on our website.

2.2.                   We encourage you to read our Terms and Conditions carefully before ordering an item from us.

2.3.                   We may change and update the Terms and Conditions from time to time with effect for your future purchases on our website. Therefore, you will be asked to accept our Terms and Conditions every time you shop with us.

2.4.                   If you do not accept our Terms and Conditions, you cannot order items on our website.

2.5.                   An updated version of the Terms and Conditions is always available on our website.

3.                        PRICES AND PAYMENT

3.1.                   All prices are stated in Danish kroner (DKK) including 25% VAT and other taxes/duties.

3.2.                   The total price that you must pay for your item(s), including any shipping as well as taxes/fees for payment by credit card, will be calculated before you complete your order.

3.3.                   Your delivery costs vary – depending on the delivery method chosen/offered for the delivery of the item in question. You will be informed of the delivery costs before you complete your order.

3.4.                   Your payment for your item(s) takes place when you complete the order. If we are to send the item to you, we will not charge your card until we dispatch the item to you from our warehouse.

3.5.                   When you pay for an item with an international payment card directly or via MobilePay, the amount is reserved on your card immediately. The amount is only charged to your card when the item is dispatched. After this, the reservation will automatically cease. If you have questions about the reservation, its duration, or other matters in this regard, you must contact your card issuer, who can assist you. In addition, we refer to your agreement with your card issuer regarding the use of your payment card.

4.                        PAYMENT METHODS

4.1.                   You can pay with Dankort, Visa/Dankort, Visa-Elektron, Maestro, MasterCard, Visa, MobilePay.

4.2.                   You can also pay with our gift cards. However, you can only use one gift card per order.

5.                        ORDERING ITEMS ON OUR WEBSITE

5.1.                   General

5.2.                   You must be at least 18 years old and have a valid credit card that we accept as a payment method in order to order our goods on our website. If you are under 18 years of age, you must have a legal basis to be able to shop with us.

5.3.                   Our webshop at https://gozzipwoman.dk/ is open 24 hours a day, but it may be closed for maintenance. We naturally try (as far as possible) to perform maintenance on our webshop at night.

5.4.                   If you place an order on a weekend or on public holidays, your order will not be processed until the next business day.

5.5.                   We only accept your order if your payment details are correct and if we have no reason to believe that the order will be used for illegal activities or that you do not meet the requirements of our Terms and Conditions.

5.6.                   You can only order our products via our website. We do not accept orders by phone.

5.7.                   When are you bound by your order?

5.8.                   Before clicking "Buy or complete purchase", you have the opportunity to adjust your order and your information.

5.9.                   When you click "Buy or complete purchase", you become bound by your order, and you will receive an order confirmation from Us via email.

5.10.               Should you happen to make a mistake in your order, please contact our customer service, who can help you. If you have changed your mind about your order, you have a 14-day right of withdrawal (read more about your right of withdrawal in the "Right of withdrawal" section below).

5.11.               When are we bound by your order?

5.11.1.          We are only bound by your order once we have sent you an order confirmation. Until then, we have the option to reject your order in the event of printing errors, technical problems, delivery failures, and similar circumstances.

6.                        DELIVERY

6.1.                   Your order will be delivered to the delivery address that you chose when ordering.

6.2.                   We strive to deliver your order as quickly as possible. The expected delivery time is 2-5 business days. However, made-to-order items or items that are not in stock may have a longer delivery time. You may also experience that in particularly busy periods, we specify a longer expected delivery time for specific items.

6.3.                   You can choose from the following forms of delivery:

- GLS - delivery to a parcel shop

- GLS - Delivery to a private address

We reserve the right that some of the delivery forms may not apply to certain addresses and time intervals. Only the delivery forms that you can choose for your delivery address will be visible when you complete your order.  We reserve the right to deliver to a different delivery location than the one selected if the delivery location you have chosen is full. If that is the case, we will deliver your order to a delivery location chosen by the carrier.

6.4.                   We only deliver to the following countries: All EU countries

6.5.                   If we do not have all the items you ordered in stock, it may be that we send the items we have in stock to you first. When we receive the items you are missing in stock, we will send them to you subsequently. You may therefore experience that we send your order in several batches.

6.6.                   We bear the risk for your item(s) until delivery.

7.                        RIGHT OF WITHDRAWAL

7.1.                   General

7.1.1.              You can withdraw from the purchase of your item within 14 days without giving any reason, if you are a consumer.

7.1.2.              The withdrawal period expires 14 days from the day on which you or someone who receives the item for you (not the carrier) gets the item in hand (physical possession).

7.1.3.              If you have ordered several of our products in the same order, but we have not been able to deliver your items to you at the same time (in the same order), the withdrawal period for the items expires 14 days after the day you get the last item in hand (physical possession). In cases where more than one item has been ordered in the same order, but where the items are delivered individually, the withdrawal period expires 14 days after the day on which you or a third party indicated by you (not the carrier) gets the last item in hand (physical possession).

7.1.4.              If you have ordered an item that consists of several lots or parts, the withdrawal period expires 14 days after the day you get the last lot or part of the item in hand (physical possession).

7.1.4.1.        If you want to make use of the right of withdrawal, you must notify Us that you wish to exercise the right of withdrawal in an unequivocal statement (in a clear and distinct way) – e.g., via email or letter. You can also choose to use our standard withdrawal form.

7.1.4.2.        You have complied with the withdrawal period if you send the notification to Us that you will make use of the right of withdrawal before the expiry of the withdrawal period.

7.2.                   What happens when you exercise the right of withdrawal?

7.2.1.              If you have exercised your right of withdrawal, we will refund your payment, including any delivery costs, without undue delay and no later than 14 days from the date on which we have received your notification of the exercise of the right of withdrawal.

7.2.2.              However, if you have chosen a delivery method other than our standard delivery, we will only refund the portion of the delivery costs that corresponds to our standard delivery.

7.2.3.              We will refund your payment using the same means of payment that you used for your purchase, unless you have expressly agreed to another form of refund (e.g., a credit note).

7.2.4.              You will not be charged any fees in connection with the refund.

7.2.5.              You must return the item to Us without undue delay and no later than 14 days from the date you informed us that you wish to exercise your right of withdrawal. You have complied with the withdrawal deadline if you return the item before the expiry of the 14 days.

7.2.6.              You must pay the costs associated with the return of the item yourself (e.g., shipping).

7.2.7.              We may withhold your refund until We have received the item back, or you have provided documentation of your return of the item – whichever comes first.

7.2.8.              You can read more about how to return the item in the section "Returning items".

7.3.                   Custom-made products - the right of withdrawal does not apply

7.3.1.              The right of withdrawal does not apply to goods that are custom-made or have been given a distinct personal touch (e.g., items with engravings, embroidery, and the like).

8.                        DEFECTIVE AND INCORRECT ITEMS

8.1.                   If your item is defective, or if we have delivered the wrong item to you, you must contact our customer service as soon as possible. You can find our contact details at the bottom of our Terms and Conditions or in your order confirmation.

8.2.                   If your item is defective, or if you have received the wrong item, you have the option of choosing between:

          a)                          returning the item and getting your money back,
          b)                         returning the item and getting a new equivalent item (redelivery),
          c)                          keeping the item and getting a proportional discount,
          d)                         keeping the item and having the defect remedied.

8.3.                   To enable our customer service to help you if you have received a defective or incorrect item, you must provide your order number, item number, and give a sufficient description of what is wrong with the item.

8.4.                   In the event that you have received a defective or incorrect item which you must return, we will cover the costs for returning the item to Us.

8.5.                   If your item is defective, the Danish Sale of Goods Act's rules regarding defects apply.

9.                        RETURNING ITEMS

9.1.                   If you need to return an item to Us (e.g., if you have regretted your purchase or your item is defective), you must send the item back to the following address: Orionvej 2D, 7430 Ikast, Denmark.

9.2.                   When returning, all parts of the item must be sent back to Us.

9.3.                   When you return an item to Us, you are responsible for ensuring that the item is properly packed. You bear the risk for the item until we have received the item back in our hands (physical possession). We therefore recommend that you keep your receipt for shipping the item.

9.3.1.              You are liable for any decrease in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and the way the item functions.

9.4.                   If the value of the item has decreased, we will deduct the depreciation from the purchase price that you paid for the item before we refund the purchase price.

9.4.1.              Complaints

9.4.1.1.        Complaints regarding a defect in your item must be made directly to Us within a reasonable time after you have discovered the defect.

9.4.1.2.        A complaint period of 2 years applies, and as a consumer, you must therefore file your complaint within 2 years after delivery of the item. If the complaint deadline is not met, your right to assert defects expires, unless we have undertaken to guarantee the item for a longer period.

9.4.1.3.        You can read more about how to file a complaint in the section "Right of Appeal".

10.                    FORCE MAJEURE

10.1.               We are not liable to you if, after your order, circumstances arise that prevent or delay our fulfillment of your order. Such circumstances include external factors beyond human control, war, mobilization, telecommunication/customer infrastructure failure, external security incidents (e.g., hacker attacks, computer virus attacks, or the destructive behavior of a third party), natural disasters and natural conditions that make it impossible to fulfill your order/purchase, strikes, lockout, fire, blockades, vandalism, orders from public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances over which we have no direct control.

11.                    PERSONAL DATA

11.1.               We process your personal data confidentially. We have prepared a privacy policy that describes how We process the personal data that you provide to us in connection with your purchase as well as through the use of our website. You can find our privacy policy on our website.

11.2. Order cancellation

If you wish to request a cancellation of an order, you can use our cancellation form.

In connection with the processing of your cancellation request, we collect the following information:

• • Name
  • Email address
  • Order number

The information is used exclusively to identify and process the order in question as well as handle your cancellation request. The information is not used for marketing purposes, and submission of the form does not result in registration for newsletters or other marketing.

The cancellation form is administered via Klaviyo. The information you submit via the form is only stored to the extent necessary to process your request and is automatically deleted after the cancellation has been processed.

12.                    OTHER

12.1.               Updating our website

12.1.1.          We do our best to update the website and ensure that prices, offers, descriptions, and other information about the goods are correct. However, typos, errors in prices, offers, descriptions, and other information about the goods may occur, and we sometimes discover that the price of an item has been stated incorrectly.

13.                    ASSIGNMENT

13.1.               We may choose to assign our agreement with you in whole or in part to (a) any of our affiliated companies or (b) to a third party as part of a divestment of one or more of its companies, business units, etc.

14.                    RIGHT OF COMPLAINT

14.1.               If a problem arises with your item, or if your item is defective, you must first contact our customer service.

14.2.               If you are dissatisfied with our handling of your problem with an item, you can file a complaint with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can file a complaint with the Center for Complaint Resolution via the Complaint Portal. If you wish to file a complaint with the Center for Complaint Resolution, you must have sent your complaint to Us first. It may be a good idea for you to send a written complaint to Us so that you can document that you have complained if the Center for Complaint Resolution requests documentation. To complain, the product or service you are complaining about must have cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothing and shoes, the price must generally be at least DKK 720. The amount limits may be subject to change. You must pay a fee to the Complaint Portal to have your complaint processed.

14.3.               You can also use the European Commission's online complaint portal when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. You can submit the complaint via the European Commission's online complaint portal. When filing a complaint, you must provide our email address send@gozzipwoman.dk.

15.                    GOVERNING LAW AND JURISDICTION

15.1.               Any order/purchase you enter into with Us is subject to and shall be interpreted in accordance with Danish law, excluding (a) rules that lead to the application of legislation other than Danish law, and (b) the United Nations Convention on Contracts for the International Sale of Goods (CISG).

15.2.               Any dispute or claim arising out of or in connection with your order/purchase shall be settled by a competent court at GOZZIP's venue.

16.                    OUR CONTACT INFORMATION

16.1.               If there is anything you are in doubt about, please do not hesitate to contact our customer service at:

Email: send@gozzipwoman.dk
Phone number: 70702284 with telephone hours Weekdays between 8-15.
Address: Orionvej 2D